Effective Date: 10/10/2023
At Quantus Life LLC., we are committed to ensuring that our customers are satisfied with their purchases. We understand that sometimes a product may not be exactly what you were looking for, or you might change your mind. With that in mind, we've outlined our return policy below:
- 14- Day Return Window: Customers have 14 days from the date of receipt to return an item for a full or partial refund.
- Condition of the Product:
- Full Refund: To qualify for a full refund, the returned item(s) must be in its original condition, unused, unaltered, and in the same packaging in which it was received.
- Partial Refund: Items that are returned damaged, or missing parts not due to our error, or are returned more than 30 days after delivery, may be subject to a partial refund. The exact amount will be determined by Quantus Life LLC. on a case-by-case basis.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item).
- We recommend using a trackable shipping method and purchasing shipping insurance. Quantus Life LLC. is not responsible for returns lost in transit.
- Refund Process:
- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider.
- Exchanges:
- At this time, we only offer refunds and not exchanges. If you need a different size, color, or item, you will need to return the original item (subject to our return policy) and place a new order.
- Non-Returnable Items:
- Certain types of items cannot be returned, including perishable goods, custom products (personalized or made-to-order), and personal care goods. Products such as “wearable technologies” or products that have to have contact with your person can not be returned due to Covid mandates for health safety. Please contact us if you have questions or concerns about a specific item.
- International Returns:
- International returns might be subject to additional conditions. Please contact our customer service for detailed information if you're making a return from outside The United States Of America.
- Contact Information:
- For any questions or concerns regarding your return, please reach out to our Customer Service team at support@quantuslife.com
By making a purchase on Quantus Life LLC., you acknowledge and agree to this return policy. We reserve the right to update or modify this policy at any time without prior notice, and changes will be effective immediately upon posting on our website.
Thank you for choosing Quantus Life LLC. We value your business and are committed to providing the best customer experience possible.